1. About us
This web site is owned and operated by Onyx Teamwear who are completely dedicated to your total satisfaction.
If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Unit 6 Moorland Way
Phone: 01522 687332
Onyx Teamwear Ltd is a company registered in England and Wales No: 07617936
1.1 Whilst every effort is made to ensure the accuracy and content of this website, Onyx Teamwear Ltd are not responsible for any typographical errors, inaccuracies or omissions. The information, prices and images presented on this site are subject to change without prior notice. Not all products are available at all times.
1.2 Some Teamwear items are not kept as stock items and have to be ordered from our suppliers at all times. This process is normally complete in 7-10 working days.
(Please note that this is what virtually all Teamwear sites do, as the ranges are so vast to keep all styles, colours and sizes in stock.)
2.1 If an exchange or refund is required, then the items should be returned to us, within 14 days of receipt of your order, in their original condition and packaging and in a manner, that the goods are then in a resalable condition.
2.2 If you have ordered Teamwear items from ourselves, please note, there may be a re-stocking charge for returning or exchanging unprinted and unpersonalised garments. This is enforced by the manufacturers/suppliers and is at the discretion of Onyx Teamwear Ltd. If you have ordered an item with a badge or printing or logo or all of them together. Unfortunately, these are not eligible for return or exchange as they have been personalised.
2.3 Your statutory rights are not affected.
2.4 If you have found another item that you wish to exchange a product for, please return the original purchase to us, and we will gladly exchange the goods and resend them to yourself. (delivery charge will be re-charged at the discretion of the management)
2.5 When returning goods to us, please write the reason and request on the back of the invoice (or copy), wrap securely and return to the address listed below.
Please ensure that you obtain a certificate of postage as your insurance against loss or damage.
2.6 Personalisation costs will not be refunded if goods are deemed to be faulty. (These items are added at your request and are not the responsibility of the supplier)
3.1. Security Procedures have been set to prevent any unauthorised access in accordance with the UK data protection legislation regarding the storage and disclosure of information you (Customer) have provided Onyx Trophies. We do not send any personal/customer/supplier information with any third party.
3.2. In the interest of Maintaining Data Integrity and the Accuracy of our database, you can check, update or remove your personal details by contacting us via E-mail or Phone.
4. FAULTY GOODS
4.1 If goods are thought to be faulty, please return them to our returns address as stated below, within a reasonable time of purchase.
4.2 If the goods are found to be faulty, a refund or exchange will be given according to the customer’s requirements.
5.1 Any customer has the right to cancel a product. If that product has already been dispatched, it can be returned to us in it’s original and resaleable condition and a refund will be given according to the customers wishes (excluding any carriage and handling charges)
WE CANNOT ACCEPT RESPONSIBILITY FOR GOODS LOST WHILE IN TRANSIT TO US
To return goods to us, please send to:
Onyx Teamwear Ltd
Unit 6 Moorland Way
If you have any questions, queries or comments, please call - 01522 687332
Our showroom are open from Monday to Friday 10.00am to 4.00pm and Saturday 10.00am to 1.00pm.